Ferreira Benedito, Marcelo
Abstract:
Focus on small business´ disorganization caused by a lack of information´s systems, aggravated by actual development. Problem was detected through personal observation. The interventions proposed were developed by bibliographical research focused in simply and practicable solutions. Methodologies exemplify easily the way that events were developed. Majority of actions´ results were positive with some points that are going to be exposed in analyze and result´s discussions. Conclusion shows benefits reached through this approach.
key-words
Technology, information, planning, management.
1 Introduction
Small companies with few students all organization´s method can work, any file or information could be found, and of course our costumer will wait a little bit. Business work for development then one day unexpectedly appear a crowd that don´t disappear anymore, assistants don´t be able to work as a team because they don´t find necessary information in the right time or undone others “organization”.
They try to fix or better disappear with all problems sometimes broadcasting wrong information, in this point credibility is dead and the students are lost in this chaos. How can we fix this situation? Is that only employers fault? Description above contextualizes our point of view and problem analysis.
The company needs to improve their management process but it isn´t enough they must be quick and simple because information volume is increasing and work with paper in archives and manual entries don´t work anymore. There isn´t small companies, what exist are unorganized companies.
Circumstance described above shown that the operational process must be changed. We can fix organization´s problems using patterned information with simple access that could be checked in different situations. That was the main idea of my project “Flexible Information”.
2 Theory Foundations
Information System
According to Perine (2010, p. 15) conceptually can be described as a group of elements to search, receive, process, storage (or access) and distribute relevant information to decision making.
Types of Information Systems
Operational: support operational managers to supervise activities and main institutional processes. Support operational team to execute process. The system´s purpose is answer daily problems and supervises organizational work flow.
3 Methodologies
Basically we organized three sources that have almost the same database but are used in different ways. First source is the matrix´s website where all information without mistakes came. Second was built a local database where I saved securely all information with operational divisions for each company´s process: reception, academic secretary, financial planning, coordination, management and marketing. Third printed source simplified for consulting where the equipment don´t reach.
If the minor distance between two points is a bend, for me the minor distance between question and answer is organized information. Utilizing methodical vision I divided business´s operations to apply “Flexible Information” but be aware to know what kind of information can flow between these divisions.
4 Analyze and Result´s Discussion
Positive result was that exact information decreased dissatisfaction causes as waiting period, uncertainty, returning.
Negatively I must say don´t focus only in technology because the relationship will be insensible. Technology is only part of a system and never will replace sensibility, empathy and patience.
Conclusion
In short term with clear information almost all mistakes disappear. The result was excellent: low costs, no sue for damages and new students´ rate increasing. All results are aligned with business´ strategy, easing the management.
Bliographical Material
PERINI, Luís Claudio. Administração de Sistemas de Informação. São Paulo: Pearson Prentice Hall, 2010.
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